Customer Service - Returns

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At eurocosm.com we pay a lot of attention to customer satisfaction. We select our products and plan our services very carefully, and make ourselves available to talk with customers about their experiences with us. Should you ever have reason to contact us about your purchase or any other matter, please do not hesitate to do so - our friendly service team will be glad to hear from you, and we will do everything we can to help you.

General Procedure

One of the advantages of purchasing goods and services through our website, rather than, say, an internet auction website, is that you are automatically covered by the UK's Distance Selling regulations, with which we aim to fully comply. In our experience, laws are useful as the firm basis of a contract between us and yourselves, however we also recognise that overall customer satisfaction is heavily dependant on a positive and friendly interraction with our company. If you need to return your order to us for any reason, please contact us first to arrange your return, as this helps us to make sure that your return runs as efficiently as possible for you. If the goods we deliver are faulty, or not what you ordered, please advise us within 3 days of receipt. If goods are to be returned for any other reason please telephone or email us to book your return before you send any product back to us within 14 days. Returned products must be unused in their original packaging and in perfect condition for resale. Returns are not accepted for products that have been specially made to order, or have been purchased other than by members of the public (for commercial customers, orders cannot normally be cancelled after despatch of the goods). We recommend using a recorded delivery service. You will be responsible for the shipping costs. We will refund you within a maximum period of 30 days. Our returns policy does not affect your statutory rights as a consumer.

Faulty Goods

If for any reason the goods we deliver in the UK are faulty, please let us know within 3 days of receipt of your package. We will generally refund your costs of returning the package to us, and repair or replace the product at our own cost. Faulty goods are very rare, and when this problem does arise we prefer to take a practical approach, working together with you to get the problem solved in a quick and reasonable manner. In the cases of some large products, we often prefer to suggest we fix problem by sending the appropriate replacement part if fitting is a straight-forward task. Should any damage have occurred as a result of a third-party delivery company, such as Parcelforce, UPS or DHL, we very much appreciate any supporting evidence we can use in an insurance claim (a digital image and emailed statement is particularly helpful).

Are you Outside the UK? - although we are UK-based, we do offer a European, US & worldwide shipping service. Just add the product to your cart and then select the delivery country on our cart page - delivery charges are calculated automatically ...

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