Customer Service

Need UK Delivery within 24 hours ? Usually no problem, and no extra charge. For advice on buying our any of our products, call us 7 days a week on UK +44 (0)1449 763 120

At eurocosm.com we pay a lot of attention to customer satisfaction. We select our products and plan our services very carefully, and make ourselves available to talk with customers about their experiences with us. Should you ever have reason to contact us about your purchase or any other matter, please do not hesitate to do so - our friendly service team will be glad to hear from you, and we will do everything we can to help you. If you wish to read about our easy offline payment options, please click here. Contacting the eurocosm.com service team is very simple:

Email:
Telephone:	UK: +44 (0)1449 763 120 Germany: +49 (0)6806 4 99 95 01 France: +33 (0)4.67.31.71.88
Postal address:	EUROCOSM.COM Garling Consulting Ltd Stowe Warehouse Unit 4 Combs Tannery Stowmarket Suffolk IP14 2EN United Kingdom

Despatch and delivery times

Most products are despatched from our UK warehouse in Stowmarket. Warehouse Manager Shirley (below, on the right) ensures that packages are sent out on time and Venetta (on the left) will make sure your goods are packed so that they arrive in perfect condition. Standard delivery time in the UK is 3-5 days. However, if you need your goods sooner, please give a call as we are often able to assist.

Returning goods

If you need to return your order to us for any reason, please call us first to arrange your return. If the goods we deliver are faulty, or not what you ordered, please advise us within 3 days of receipt. If goods are to be returned for any other reason please telephone or email us within 14 days to book your return before you send any product back to us. We will refund your costs of returning the package to us within the UK, if returning a faulty product. If the goods are returned for any other reason, including failed delivery, you will be responsible for the shipping costs - we recommend you use a recorded delivery service. Our returns policy does not affect your statutory rights as a consumer. Change of heart returns do not apply to any products that are specially made to order. more info.

Order Cancellation

Orders can be cancelled if agreed with us before your package has been consigned or despatched.Once your package is on its way to you, you can still return your product to us (see "Returning goods above").

Are you Outside the UK? - although we are UK-based, we do offer a European, US & worldwide shipping service. Just add the product to your cart and then select the delivery country on our cart page - delivery charges are calculated automatically ...

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