Home >> Customer Service >> Returns Policy
At eurocosm.com we pay a lot of attention
to customer satisfaction. We select our products and plan
our services very carefully, and make ourselves available
to talk with customers about their experiences with us.
Should you ever have reason to contact us about your purchase
or any other matter, please do not hesitate to do so -
our friendly service team will be glad to hear from
you, and we will do everything we can to help you.
One of the advantages of purchasing goods and services
through our website, rather than, say, an internet auction
website, is that you are automatically covered by the
UK's Distance Selling regulations, with which we aim to
fully comply. In our experience, laws are useful as the
firm basis of a contract between us and yourselves, however
we also recognise that overall customer satisfaction is
heavily dependant on a positive and friendly interraction
with our company. If you need to return your order to
us for any reason, please contact us first to arrange
your return, as this helps us to make sure that your return
runs as efficiently as possible for you. If the goods
we deliver are faulty, or not what you ordered, please
advise us within 3 days of receipt. If goods are to be
returned for any other reason please telephone or email
us within 7 days to book your return before you send any
product back to us. Returned products must be unused in
their original packaging and in perfect condition for
resale. Returns are not accepted for products that have
been specially made to order, or have been purchased other
than by members of the public (for commercial customers,
orders cannot normally be cancelled after despatch of
the goods). We recommend using a recorded delivery service.
You will be responsible for the shipping costs. We will
refund you within a maximum period of 30 days. Our returns
policy does not affect your statutory rights as a consumer.
If for any reason the goods we deliver in the UK are faulty,
please let us know within 7 days of receipt of your package.
We will generally refund your costs of returning the package
to us, and repair or replace the product at our own cost.
Faulty goods are very rare, and when this problem does
arise we prefer to take a practical approach, working
together with you to get the problem solved in a quick
and reasonable manner. In the cases of some large products,
we often prefer to suggest we fix problem by sending the
appropriate replacement part if fitting is a straight-forward
task. Should any damage have occurred as a result of a
third-party delivery company, such as Parcelforce, UPS
or DHL, we very much appreciate any supporting evidence
we can use in an insurance claim (a digital image and
emailed statement is particularly helpful).